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General T&c

General Terms and Conditions

These Terms govern your use of the Lucky888 platform, including all games, services, and promotional offers provided by the company. By accessing or using the Platform, you acknowledge and agree to be bound by these Terms and Conditions in full.

1. General principles and scope

The Platform is operated by Lucky888 and these Terms constitute the entire agreement between you and the Company regarding your use of the Platform. The Company may update these Terms from time to time and will provide notice through the Platform in advance of any material changes. Your continued use after such notice constitutes acceptance of the revised Terms.

2. Eligibility and account registration

  • You must be at least 18 years old or the applicable gambling age in your jurisdiction, whichever is higher, to register and participate.
  • You must not be located in or a resident of any territory where online gambling is prohibited or restricted by law.
  • To open an account, you must provide accurate and complete information and maintain it up to date. The Company may verify identity and residency at any time.
  • Each user is allowed one account per person, and you agree not to impersonate another individual or operate accounts on behalf of a third party.

3. Registration, identity verification and data protection

On registration you consent to the processing of your personal data for the purposes of operating the Platform, including identity, age and address verification. The Company may request documents to confirm identity, address and eligibility. We will securely store personal data and process it in accordance with our Privacy Policy. You authorize the sharing of information with approved entities for verification purposes where legally required.

4. Account security and conduct

  • You are responsible for safeguarding your username and password and for all activity on your account.
  • Notify the Company immediately if you suspect unauthorized access. The Company is not liable for losses arising from unauthorized use where you failed to maintain account security.
  • You must use the Platform in compliance with applicable law and these Terms, and you must not engage in fraudulent, dishonest or unlawful activity.

5. Funds, deposits and ownership

All funds you place on the Platform are held in client accounts separate from Company funds where required by applicable law. You retain ownership of deposited funds and any winnings subject to verification and settlement procedures. The Company may refund funds to a registered payment method in accordance with its policies and applicable law. The Company reserves the right to suspend or reverse transactions if required by fraud prevention, regulatory compliance or security needs.

6. Winnings, taxation and settlement

Winnings are credited to your Platform balance in real time where possible, subject to verification checks. You are responsible for reporting prizes or winnings in accordance with local tax laws. The Company does not provide tax or legal advice.

7. Bonuses, promotions and fair use

  • Promotional offers are subject to separate terms and conditions published with each offer. A Welcome Bonus, Free Spins or any other promotion will be governed by its specific wagering requirements and restrictions.
  • Promotions may be limited to certain games or product types and may be available only once per person, household, payment method or device where permitted.
  • The Company may modify, suspend or withdraw a promotion at its discretion if abuse or suspicious activity is detected, including but not limited to multiple accounts, pattern betting, or other strategies to exploit offers.
  • Any bonuses must be wagered in accordance with the applicable wagering requirements before a withdrawal can be requested. Unsupported or incomplete information may delay or void bonuses or winnings related to promotions.

8. Intellectual property

Lucky888 owns all rights, title and interest in the Platform, its content, software and branding. Users are granted a limited, non-exclusive, non-transferable license to use the Platform for personal, non-commercial gaming in accordance with these Terms. No part of the Platform may be copied, reproduced or redistributed without express written consent from the Company.

9. Privacy and data protection

Our collection and processing of personal data is described in the Privacy Policy. By using the Platform you acknowledge and agree to the data practices described therein, including data retention, cross-border transfers where applicable, and your rights to access, correct or delete certain information.

10. Responsible gaming

The Company supports responsible gaming. Tools such as self-exclusion, temporary breaks and spending limits are available via the Platform. If you request closure or self-exclusion, the Company will implement such measures in accordance with its policies and applicable law. For support, contact the customer service team through the Platform's official channels.

11. Inactive and dormant accounts

An account that has not been accessed for 12 consecutive months may be deemed dormant. The Company may restrict or suspend real money balances and charge administrative fees where permitted by law. The balance may be restored on reactivation, subject to identity checks and applicable policies.

12. Termination, suspension and closure of accounts

The Company may suspend or terminate a user’s account at its sole discretion for reasons including fraud, breach of these Terms, or regulatory concerns. A request by the user to close an account will be processed in accordance with the Platform’s procedures and may take up to a specified period. A closed account will render the Platform’s services inaccessible, though pending withdrawals will be completed in accordance with the withdrawal policy.

13. Limitation of liability and disclaimers

To the extent permitted by applicable law, the Company excludes liability for indirect, incidental, special or consequential damages arising from the use of the Platform. The Platform is provided on an "as is" and "as available" basis without warranties of any kind. The Company does not guarantee uninterrupted access, error-free operation, or the accuracy of content, and may suspend or modify services without liability where required by law or safety concerns.

14. Governing law and dispute resolution

These Terms shall be governed by the laws of the licensing jurisdiction applicable to the Company. Any disputes arising out of or in connection with these Terms, including their formation, interpretation, performance, or termination, shall be resolved in the competent courts of that jurisdiction, subject to mandatory regulatory dispute resolution processes where applicable.

15. Changes to these terms and notices

The Company may update these Terms at any time. Material changes will be communicated through the Platform in advance. Continued use after notification constitutes acceptance of the updated Terms.

16. Miscellaneous

  • If any provision is held invalid or unenforceable, the remaining provisions shall remain in effect.
  • No waiver of any term shall be deemed a further or continuing waiver unless expressly stated in writing.
  • These Terms and any policies referenced herein constitute the entire agreement between you and the Company and supersede any prior understandings or agreements regarding the Platform.

Support and contact

For questions or assistance regarding these Terms, please use the Platform's official support options to contact the Lucky888 team. All communications related to these Terms shall be addressed through the designated support channels on the Platform.