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Privacy

Introduction and scope

Lucky888 is the data controller for Personal Data collected through its website and related services. We are committed to processing Personal Data in compliance with applicable data protection laws. This policy explains how we collect, use, disclose, and protect your information in connection with the Lucky888 platform. It applies to visitors, account holders, and players engaging with Lucky888's services.

Personal data we collect

  • Contact data: name, email address, postal address, phone number.
  • Account data: date of birth, gender, user name, account status, login history.
  • Verification data: documents or information required to verify identity and source of funds; photos or video when required; confirmation of address or wealth.
  • Payment data: records of deposits and withdrawals, payment instrument details and last four digits of payment cards where applicable, and payment status.
  • Usage data: information about how you interact with the platform, including activity, games played, duration, and error or failure logs.
  • Device and technical data: IP address, browser type, device identifiers, operating system, and page logs.
  • Biometric authentication data: if you use device-based biometric login (for example, fingerprint or facial recognition). We do not access or store biometric data; we only receive the authentication result from the device or identity verification service used.
  • Loyalty and promotions data: participation in loyalty programs, rewards points, cashback balances, and bonus activity.
  • Cookies and similar technologies data: information collected by cookies and related technologies.

Purposes and legal bases for processing

  • Providing and administering the Lucky888 platform and services; performing our contract with you. Legal basis: performance of a contract and legitimate interests in delivering online gaming content.
  • Account management and security: identity verification, preventing fraud, detecting and investigating suspicious activity. Legal basis: legitimate interests and compliance with legal obligations.
  • Payments and financial reporting: processing deposits and withdrawals; processing refunds and chargebacks; ensuring accurate accounting and compliance with financial regulations. Legal basis: performance of a contract and legal obligations.
  • Communication: responding to inquiries, delivering notices about updates, promotions, responses to support requests. Legal basis: legitimate interests and, where required under law, consent.
  • Marketing and promotions: sending newsletters and offers with your consent or where lawful, based on legitimate interests. You may withdraw consent or object to processing for marketing at any time.
  • Analytics and service improvement: analyzing usage to improve features and reliability. Legal basis: legitimate interests.
  • Compliance and legal obligations: cooperating with regulators, laws, and legal processes as required. Legal basis: legal obligation.

Automated processing and profiling

Lucky888 does not engage in automated decision-making that produces legal effects about you or similarly significant effects. We do not rely on automated profiling to determine eligibility, pricing, or access to features. Where automated processing exists for security or fraud prevention, you will receive information about such processing and, where required, will be offered an appropriate human review.

Retention of personal data

We retain Personal Data for so long as necessary to provide the Lucky888 services and to comply with legal and regulatory obligations. For active account holders, data is retained for a minimum period of six years after account closure or termination of the contract, or longer if required by law or regulatory requirements. When retention is no longer necessary, data is securely deleted or anonymized.

Security of your data

We implement reasonable technical and organizational measures to protect Personal Data from loss, theft, unauthorized access, disclosure, alteration, and destruction. This includes access controls, encryption in transit (TLS/SSL) for data transmitted between your device and our systems, encryption at rest where feasible, and routine security assessments. Access to Personal Data is limited to personnel with a legitimate business need and is governed by confidentiality obligations.

Sharing and international transfers

We may share Personal Data with the following categories of recipients:

  • Service providers that support our platform (hosting, payments, identity verification, anti-fraud, customer support, and analytics).
  • Affiliates and corporate entities necessary to provide the Lucky888 services.
  • Couriers and partners for delivery of physical prizes where applicable.
  • Auditors and regulators where required by law or regulation.
  • Financial institutions and payment networks for processing transactions.
  • Other parties as required by law or legitimate interests, including in connection with legal proceedings.

Transfers to third countries may occur. We rely on adequacy decisions or appropriate safeguards such as standard contractual clauses to protect Personal Data in cross-border transfers. Data shared with service providers is governed by data processing agreements that require confidentiality and security measures.

Your rights

You have the following rights regarding your Personal Data:

  • Right of access: request copies of your Personal Data.
  • Right to rectification: correct inaccurate or incomplete data.
  • Right to erasure: request deletion of your Personal Data, subject to legal obligations.
  • Right to restriction: request limits on processing.
  • Right to data portability: receive your data in a structured, machine-readable format.
  • Right to objection: object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent: withdraw consent where consent is the basis for processing.
  • Right to lodge a complaint with a supervisory authority.

To exercise these rights, contact our Privacy Team via the on-site support channel or by emailing privacy@Lucky888. We will respond within one month, extendable where appropriate as permitted by law.

Cookies and tracking technologies

We use cookies and similar technologies to recognize visitors, authenticate sessions, analyze usage, and tailor content. Cookies may collect personal data and will be used only with your consent where required by law. You may withdraw consent or disable non-essential cookies in your browser or through on-site controls. Blocking cookies may affect certain features or functionality.

Children’s privacy

Lucky888 does not knowingly collect Personal Data from individuals under the age of 18. If we become aware of personal data relating to a minor, we will take steps to delete it or obtain appropriate consent as required by law.

Updates to this policy

We may update this privacy policy from time to time. We will publish the updated policy on the Lucky888 site and indicate the date of the latest version. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact information

If you have questions about this policy or wish to exercise your rights, contact our Privacy Team via the on-site support channel or by emailing privacy@Lucky888.